Privacy Policy

Privacy Policy

for OrelFlow

Last Updated: October 11, 2025

1. Introduction

[Your Company Name] (“OrelFlow,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Services”). Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”). We collect this information in the following ways:

2.1. Information You Provide to Us: * Account Information: When you register for an OrelFlow account, we collect your name, email address, phone number, company name, and password. * Payment Information: When you subscribe to a paid plan, we collect your payment card information or other billing details via our secure third-party payment processor. * Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message. * Customer Data: We process the content you send and receive through our platform, including messages, contacts, and media files, on your behalf (“Customer Data”). You are the controller of this data; OrelFlow acts as a processor.

2.2. Information We Collect Automatically: * Usage Data: We collect information about how you interact with our Services, such as the features you use, the pages you visit, IP address, browser type, device identifiers, and timestamps. * Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Services and hold certain information. This helps us improve and analyze our Service.

2.3. Information from Third Parties: * Platform Integrations: When you connect a third-party account (e.g., WhatsApp Business Account, Facebook Page) to OrelFlow, we receive information from that service as authorized by you, such as your account ID and authentication tokens, necessary to provide the Services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services.

  • Process and manage your subscription payments.

  • Improve, personalize, and expand our Services.

  • Understand and analyze how you use our Services.

  • Communicate with you, including for customer service, to provide you with updates, and for marketing and promotional purposes (in accordance with your preferences).

  • Prevent fraud and ensure the security of our Services.

  • Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following limited circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, hosting, and customer support.

  • Underlying Communication Platforms: To transmit your messages, we must share Customer Data with the underlying messaging platforms (e.g., Meta for WhatsApp and Facebook Messenger). Our use of information received from these APIs will adhere to their respective platform policies.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • With Your Consent: We may share your information with your consent or at your direction.

5. Data Security and Storage

We implement robust administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. We use bank-level security and end-to-end encryption where applicable. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security. Your information is stored on secure servers, which may be located outside of your home country.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, such as maintaining your account and complying with our legal obligations.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • The right to access, update, or delete the information we have on you.

  • The right of rectification.

  • The right to object to processing.

  • The right of restriction.

  • The right to data portability.

  • The right to withdraw consent.

You can exercise these rights through your account settings or by contacting us directly.

8. Children’s Privacy

Our Services are not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.