In the highly regulated world of finance, trust is the primary currency. OrelFlow provides the only Cloud Contact Center solution that combines the agility of Generative AI with the “Bank-Level” security required by global financial institutions. From the fintech hubs of Europe to the mobile-money giants of Kenya, OrelFlow’s WhatsApp AI Assistants are handling millions of secure transactions, balance inquiries, and fraud alerts daily. Our status as an official Meta Business Partner ensures that every interaction is conducted over a verified, high-security channel that protects both the bank and the customer.
Our Generative AI WhatsApp chatbots act as 24/7 personal shoppers for every customer. By utilizing RAG chatbots, OrelFlow can ingest a retailer’s entire product manual and style guide to provide personalized recommendations that feel human and authentic. This isn’t just about automation; it’s about Customer Engagement that builds brand loyalty. When a customer asks, “What goes well with this dress?”, our AI provides a curated response based on current trends and stock availability, driving up average order values and reducing cart abandonment.
Our RAG AI Chatbots serve as an internal and external knowledge base, providing instant answers to complex regulatory or product questions. By grounding the AI in the bank’s own compliance documents, we ensure that every response is 100% accurate—a necessity in a sector where a single wrong answer can have legal consequences. Furthermore, our Customer Data Platform (CDP) allows banks to build a 360-degree view of their clients, enabling Personalized Promotions for loans or investment products based on actual spending patterns and financial goals.
OrelFlow is also pioneering the use of Voice AI Assistants (ElevenLabs) for the visually impaired and for regions with lower literacy rates, ensuring that financial inclusion is a reality across Africa. While companies like Twilio provide the “pipes” for messaging, OrelFlow provides the “brain” and the “shield.” We offer a complete Generative AI Platform that manages the entire customer lifecycle—from acquisition via WhatsApp Marketing & Automation to long-term retention via Survey Automation and CSAT tracking. In the global finance race, OrelFlow is the partner of choice for those who refuse to compromise on security or innovation.
