FAQ

OrelFlow at a Glance

OrelFlow is an AI-powered, omni-channel conversational platform that helps businesses engage, convert, and retain customers across WhatsApp, Email, Facebook, Instagram, Telegram, TikTok, Web Chat, and more — all from a single unified inbox.

With advanced AI automation, no-code flow building, voice AI, and enterprise-grade security, OrelFlow enables organizations to automate customer engagement, streamline support operations, drive marketing growth, and scale conversations effortlessly.
Whether you are a startup, enterprise, or public institution, OrelFlow gives you the tools to build intelligent, human-like customer interactions at scale.

OrelFlow is a multi-channel conversational engagement platform that centralizes all customer conversations into one inbox. Businesses can automate responses using AI chatbots, build workflows with a no-code flow builder, collaborate as a team, and integrate with CRMs, calendars, and third-party tools to manage the entire customer journey end-to-end.

OrelFlow supports a wide range of channels, including:

  • WhatsApp Business Platform (Official API)
  • Facebook Messenger
  • Instagram Messaging
  • Telegram
  • TikTok Business Messaging
  • Email
  • Website Live Chat

All messages are managed from a single unified inbox.

Yes. OrelFlow is a Meta Business Partner and WhatsApp Business API Partner, ensuring compliance with Meta policies, high message delivery rates, and access to official WhatsApp features such as templates, buttons, lists, and WhatsApp Flows.

OrelFlow provides advanced AI & automation features, including:

RAG AI Chatbots
AI Flow Assistant (auto-builds chat flows from text prompts)
Generative AI (OpenAI, Gemini, Claude, Deepseek)
Voice AI using ElevenLabs (voice notes in & out)
AI Lead Qualification & Routing
AI Appointment Booking
Autonomous Support & Sales Agents

No. OrelFlow is built for non-technical and technical teams alike.
You can create sophisticated automations using the drag-and-drop no-code Flow Builder or let the AI Flow Assistant generate complete workflows automatically — no coding required.

Yes. OrelFlow supports:
– WhatsApp Broadcasts
– Bulk Messaging Campaigns
– Personalized Promotions
– Audience Segmentation
– Retargeting Campaigns
– Automated Surveys (CSAT, NPS, Feedback)
All campaigns are fully compliant with WhatsApp policies.

OrelFlow uses AI-powered chatbots and workflows to:
– Qualify leads automatically
– Capture customer data
– Score and segment leads
– Route leads to the right sales agent
– Book meetings via Google Calendar
– Push leads into CRM pipelines
This significantly improves conversion rates and sales efficiency.

Yes. OrelFlow offers powerful integrations with:

– n8n, Make.com
– Google Sheets & Google Calendar
– Shopify & WooCommerce
– Webhooks & HTTP Requests
– CRM systems
– AI platforms (OpenAI, Gemini, Pinecone, Deepseek)

Custom integrations are also available for enterprise customers.

Absolutely. OrelFlow is built with enterprise-grade security, including:
– End-to-end encryption
– Role-based access control
– Audit logs
– GDPR compliance
– Data protection best practices
– 99.9% uptime with SLA options
This makes it suitable for financial services, healthcare, government, and large enterprises.

OrelFlow is designed for:
– Startups & SMEs
– Enterprises
– Government & public sector
– Financial institutions
– Healthcare providers
– Retail & eCommerce businesses
– Education & nonprofits
Any organization that needs scalable, intelligent customer communication can benefit from OrelFlow.

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