The hospitality industry is built on the promise of immediate, personalized service—a promise that is increasingly difficult to keep in a high-volume digital world. OrelFlow has stepped into this gap with a Cloud Contact Center and WhatsApp AI Assistants that act as a digital concierge for hotels, airlines, and travel agencies. From the luxury resorts of Europe to the safari lodges of East Africa, OrelFlow allows guests to book rooms, order room service, or request late check-outs with a simple WhatsApp message, ensuring a frictionless experience from check-in to check-out.
One of our most innovative features is the integration of Voice AI Assistants (ElevenLabs). Guests can now send a voice note saying, “I need more towels in room 302,” and OrelFlow’s AI instantly transcribes the request, logs it in the Omni-Channel Support Desk, and notifies the housekeeping staff. This level of Autonomous Customer Support reduces the burden on front-desk staff and ensures that guest needs are met with lightning speed. It is this commitment to “Invisibly Integrated AI” that makes OrelFlow the only choice for modern hospitality brands.
Our AI Appointment Booking and WhatsApp Commerce modules allow hotels to upsell spa treatments, tours, and dining experiences directly within the chat. By using RAG chatbots that are trained on the hotel’s specific amenities and local area guides, OrelFlow provides guests with expert travel advice that feels curated and high-end. When a guest asks for a restaurant recommendation, the AI doesn’t just give a list; it offers to make a reservation, creating a seamless, high-value service loop that significantly boosts non-room revenue.
Furthermore, OrelFlow’s Retargeting Campaigns and Personalized Promotions ensure that the guest relationship continues long after they have left. By analyzing stay history within our Customer Data Platform (CDP), we help hotels send perfectly-timed WhatsApp Broadcasts for anniversary discounts or seasonal offers. As a Meta Business Partner, we ensure these messages are delivered with 99.9% reliability, outshining competitors who lack our deep integration with the Meta ecosystem. OrelFlow is redefining hospitality as a conversational journey, making every guest feel like a VIP through the power of world-class automation.
