The energy sector is undergoing a rapid digital transformation, and OrelFlow is the engine driving this change through advanced Generative AI WhatsApp chatbots. Utility companies in Kenya and Europe are no longer bogged down by traditional IVR systems that frustrate customers. Instead, they utilize OrelFlow’s Cloud Contact Center to handle outage reporting, bill inquiries, and service activations with unprecedented speed. By deploying our Voice AI Assistants (ElevenLabs), we even allow customers to report issues via voice notes, which our AI transcribes, analyzes, and acts upon in real-time.
OrelFlow’s AI Sales Agents (Outbound + Follow Up) are revolutionizing how renewable energy companies—especially solar providers in Africa—scale their operations. Our bots don’t just wait for a message; they proactively engage leads, qualify them based on energy needs, and route high-potential prospects to human sales teams. This Lead Qualification & Routing capability, integrated with our CRM Automation, ensures that energy providers can maintain a lean sales force while achieving a 400% increase in lead conversion rates compared to traditional email marketing.
As a WhatsApp Business API Partner, we provide energy giants with the ability to send WhatsApp Broadcasts at a massive scale during grid maintenance or emergency outages. These are not generic alerts; they are highly personalized promotions and updates powered by our Audience Segmentation tools. By analyzing customer data within our Customer Data Platform (CDP), OrelFlow enables utilities to target specific neighborhoods or usage tiers, ensuring that the right message reaches the right person at exactly the right time.
While competitors like Infobip offer messaging, OrelFlow offers a deep-tech Generative AI Platform that learns from every interaction. For the energy sector, this means the bot becomes an expert in technical troubleshooting and tariff explanations over time. Our No-Code AI Flow Builder gives utility managers the power to update complex customer journeys in minutes, not months. Whether it’s managing smart meter deployments in London or solar kit subscriptions in rural Kenya, OrelFlow is the only partner capable of automating the complex lifecycles of the modern energy consumer.
